Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents.
As a Registered Member of the Avaya DevConnect Program, TASKE is committed to providing contact center and other business managers with the information they need to enable them to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration.
TASKE solutions have been tested compatible with many versions of Avaya including most recently with Avaya Aura® Communication Manager Release 10.1 and Avaya Aura® Application Enablement Services Release 10.1.
TASKE solutions are available on premise, or in the cloud, licensed as Perpetual or as a Subscription.
Complex call record search with cradle-to-grave views of call flow
Listen to exactly what was said by who and when
Second-by-second updates on call activity through a web browser
Go back in time and see what happened and why
Accurately predict future staffing needs
Historical reports on inbound, outbound and internal call activity
The right information, right in front of every employee
Large screen display with real-time information for your front line
TASKE offers economical up to the second real-time ACD activity monitoring and historical call reporting for the contact center.
Are you a Contact Analyzer user? TASKE's advanced cradle-to-grave call search tool, Visualizer, is an excellent alternative, providing the insight necessary to improve contact center service levels and enhance customer retention strategies.
TASKE offers both Perpetual and Subscription licensing of their call center management software application. It is easy to use and helps contact centers continually improve their customer service. Isn't it time to take your contact center to TASKE?
Watch this short video to find out how your business can benefit from TASKE solutions.
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