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Amazon Connect Customer is built for the modern contact center. It is cloud-native, scalable, and flexible, capturing every customer interaction, every agent state change, every queue event.
But capturing data and making it useful are two different things. That data lives across separate reports and views. Getting a complete picture means pulling from multiple places and reconciling what you find, every time an answer is needed.
That is precisely why AWS selected TASKE as a trusted analytics and reporting partner for Amazon Connect Customer.
Beyond What Comes Out of the Box
Amazon Connect Customer includes built-in reporting tools. Real-time dashboards, historical metrics and contact search give organizations a place to start.
The challenge grows with the operation. Supervisors need visibility across multiple queues, agent hierarchies and channels, and the native reporting framework was designed for visibility, not depth.
Some organizations close that gap by building on top of Amazon Connect Customer using services like Amazon Kinesis, Amazon Athena, and Amazon QuickSight. But what looks like a solution quickly becomes a maintenance commitment: maintaining pipelines, keeping dashboards up to date, and updating code when new features or changes are released.
TASKE Contact eliminates that overhead. The analytics layer is already built and ready to connect to your existing Amazon Connect instance. Customers get more without writing a single line of code, protected by centralized governance and advanced access controls that keep reporting consistent and secure as analytics scales across teams.
Built for the Way Contact Centers Actually Work
TASKE Contact is not an alternative to Amazon Connect Customer. It is a purpose-built analytics and reporting layer built specifically for the people who manage and operate contact centers every day. From real-time dashboards with threshold alerts to in-depth historical reporting, TASKE Contact surfaces a unified view across queues, agents, channels, and Amazon Connect Customer resources like Lex Bots and Contact Flows.
By bringing these insights together in a single, intuitive platform, TASKE Contact enables agents, supervisors, and executives to access the information they need faster, spend less time gathering and interpreting data, and focus more on analysis, action, and continuous optimization.
TASKE AI
Use natural language to automate the creation of Custom Insights Pages, reducing manual effort while maintaining enterprise governance.
TASKE AI also serves as an in-platform assistant, helping users explain metrics, find report details, and quickly access the information they need.
Real-time
Live visibility across queues, agents, channels, and Connect resources, with configurable SLA thresholds and customizable dashboards.
Custom Insights Page
Configurable dashboards with custom visualizations tailored to your operation. Built manually or use TASKE AI: describe what you want to see and let it be built for you.
Replay
Rewind and replay the contact center as it unfolded on any past day. A capability unique to TASKE Contact.
Reports
Over 150 historical reports covering every resource in your contact center, with scheduled emails, export, and sharing built in.
Visualizer
Search and filter contact records to find individual interactions, listen to recordings, and trace every contact from start to finish.
The Difference in Practice
Consider a supervisor managing a multi-queue contact center operation.
Without TASKE, they are moving between separate Amazon Connect Customer reports, manually pulling data from different views and reconciling it to get a picture of what is happening across the operation.
With TASKE, that picture is already there. A single customizable dashboard surfaces a unified view across queues, agent hierarchies, agents, channels, and resources like Lex Bots and Contact Flows. Service level thresholds are flagged visually the instant they are breached. Any queue, agent, or channel is one click away.
The result is faster time to insight. Data that previously required manual assembly across multiple reports is immediately available in one place, so decisions happen faster and on better information.
Why AWS Chose TASKE
With 35+ years in the contact center industry, TASKE understands what reporting needs to deliver: not just which data points are technically available but what supervisors need to see, how agents work, and where the gaps between platform capabilities and real-world operations exist.
TASKE is an Amazon Connect Delivery Partner, and holds the Amazon Connect Ready specialization and AWS Qualified Software designation. These credentials reflect validated technical proficiency and a trusted place in the AWS partner ecosystem.
TASKE Contact is available directly through the AWS Marketplace, giving organizations using Amazon Connect Customer a vetted, straightforward path to analytics that goes beyond what the platform provides natively.
Ready to see it in action?
Visit https://www.taske.com/get-started.php to schedule a personalized demonstration.