1.877.778.2753

TASKE Technology's Call Center Blog

Posts Tagged ‘client services’

Concerns for Contact Centers in Healthcare

Last month, we went to New Orleans, Louisiana to attend the Healthcare Information Management Systems Society (HIMSS) annual conference and exhibit. HIMSS is a nonprofit organization that promotes the best use of information technology and management systems in the healthcare industry.

After sharing ideas at the conference, we thought that this month, we’d talk about concerns for contact centers operating in the healthcare industry. Many of these concerns are based on the anticipated effects of the aging baby boom generation, so even if you’re not in the healthcare industry, you may find some of this information relevant to your areas of service. Read more of Concerns for Contact Centers in Healthcare

Tags: business objectives, call tracking, call volume, client services, communication channels, customer satisfaction, healthcare, technology, Training