TASKE Technology's Call Center Blog

Posts Tagged ‘agent engagement’

Do More Even When You Think You’ve Done Enough

In the past, we’ve talked about how it’s critical to keep your agents motivated and engaged. Customer satisfaction is directly affected by whether your agents care to handle callers and their issues efficiently and professionally. We’ve provided some tips for increasing agent engagement, such as providing higher-value work and offering incentives during peak periods, as well as making sure agents aren’t over- or under-worked. Unfortunately, one of the biggest challenges to keeping agents motivated and engaged is the nature of the call center. Dealing with frustrated customers and their issues can, understandably, take a toll on even the most conscientious agents on your team. Read more of Do More Even When You Think You’ve Done Enough

Tags: agent engagement, agent productivity, best practices, customer loyalty, customer satisfaction, incentives, turnover