This category includes subjects related to software of interest to contact center professionals, such as call monitoring and analysis, historical reporting, and workforce management solutions.
Amazon Connect Customer is built for the modern contact center. It is cloud-native, scalable, and flexible, capturing every customer interaction, every agent state change, every queue event. But capturing data and making it useful are… Read More »TASKE Contact: Unlocking Your Amazon Connect Customer Data
A report tells you your abandoned call rate hit 30 percent; Replay shows you how it happened. Every contact center runs on a simple, frustrating gap. Something goes wrong at 10 a.m., causing your abandoned… Read More »TASKE Replay: A Number becomes a Story
Work Faster. Work Smarter. Search your knowledge base, decode your metrics and summarize your metadata. What if understanding your contact center data was as simple as asking a question? TASKE Technologies is redefining how supervisors,… Read More »Introducing AI-Powered Agents in TASKE Contact
Historic reporting explains the past. Real-time analytics gives you a strategic advantage by giving you the power to act in the moment. 67% of customers abandon a call after being on hold for more than… Read More »The Now Advantage: Why Real-Time Data Is the New Competitive Edge
For contact centers, the pressure to deliver exceptional customer experiences is felt every day — in wait times, dropped calls, and agents without the data they need to perform. TASKE Contact for Amazon Connect was… Read More »Elevate Customer Engagement with TASKE Contact on Amazon Connect
According to Gartner, 89% of businesses expect to compete on customer experience rather than product or price. Yet most contact centers are flying blind, relying on limited native reporting and reactive decision-making. The result? Missed SLAs, frustrated agents and lost revenue. There’s a better way. TASKE Contact provides real-time… Read More »Evolving Customer Experience: Why Contact Centers Choose TASKE Contact
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