This category includes subjects related to maintaining and improving customer relationships.
Your agents transferred 4,000 calls last month. Do you know where they went ? Transfers are one of the most common and most frustrating experiences in a contact center. A call bounces between agents. A customer… Read More »Know Exactly Where Every Transfer Goes – Introducing the TASKE Contact Agent Transfer Report
Work Faster. Work Smarter. Search your knowledge base, decode your metrics and summarize your metadata. What if understanding your contact center data was as simple as asking a question? TASKE Technologies is redefining how supervisors,… Read More »Introducing AI-Powered Agents in TASKE Contact
Historic reporting explains the past. Real-time analytics gives you a strategic advantage by giving you the power to act in the moment. 67% of customers abandon a call after being on hold for more than… Read More »The Now Advantage: Why Real-Time Data Is the New Competitive Edge
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