2021 Q1 TASKE Software Now Available

An exciting new release for TASKE

TASKE has released version 2021.1 of all software product packages: Contact, Essential, Visualizer and Recording.

This release is available for customers utilizing the Avaya Communication Manager and Cisco telephone systems. Customers currently enrolled in the TASKE Total Care Program can receive this software for free!* Please ensure you carefully review the system requirements.

We strongly encourage our customers to upgrade to a newer release (2018.1 or newer) in order to continue to receive the best support we can offer.

Administration Console

In this release, we have introduced a web-based Administration Console for managing your TASKE system. It provides the ability to see what services are running; add, edit and remove telephone system resources from the TASKE system as well as manage your TASKE users.

Administration Console

The 2021 edition of our software includes the following notable capabilities:

  • Web-based Administration capabilities
  • Optional Active Directory integration enables users in TASKE active directory groups the ability to single-sign-on to TASKE web applications and Desktop
  • Added the ability in Visualizer to search for calls that start with, end with or contain a particular number pattern
  • Range reports no longer require database ranges to be configured, instead users can dynamically enter their desired range at run-time
  • Desktop upgrade and skill change options can be configured using Administration Console
  • Expanded the types of agent states being sent to Impact 360 workforce management integration

Specific to Cisco Telephone Systems

  • Fixed an issue where the IEX workforce management integration would periodically report incorrect agent states

If you have any questions about this release, please contact TASKE Support.

How do I get it?

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Order the 2021 update
by filling out the Upgrade Request Form
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