Technical Support Programs
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TASKE offers the following options for your support plan:
- Total Care Program - an annual agreement that offers unlimited technical support during regular support hours, as well as software upgrades and updates where applicable
- After Hours Assistance - annual program purchased in conjunction with your Total Care Program gives you access to support personnel after regular support hours by appointment
Be sure to check out our Frequently Asked Questions list to get answers or fill out the Request
for Information form to get more information.
Total Care Program
TASKE's basic Total Care Program annual fees cover:
- unlimited technical support by telephone
Monday to Friday 9:00 AM - 8:00 PM EST/EDT, not including statutory holidays
- email queries to technical staff answered
Monday to Friday 9:00 AM - 8:00 PM EST/EDT, not including statutory holidays
- software upgrades and updates where applicable (shipping and installation charges may apply)
- access to TASKE training courses
After Hours Assistance
Add to your Total Care Program fees our After Hours Assistance package to also receive:
- access to technical support staff by appointment after our regular hours of
Monday to Friday 9:00 AM - 8:00 PM EST/EDTto facilitate after hours hardware or software upgrades for TASKE or related servers
- limited to 4 hours total annually, offered in 1 hour appointment increments
- appointments must be scheduled at least 1 business day in advance
- only available to customers currently enrolled in our Total Care Program
FAQs
If I am off the TASKE Total Care Program and would like to go back on, can I?
Yes, however, there is a reinstatement fee.
If I were to go back on TASKE Total Care now, which software version would I receive?
TASKE will provide the current shipping version of the licensed software, along with a new license file to be installed on the TASKE server (shipping charges may apply).
When do reinstatement fees apply?
Whenever time passes where you are not covered by the TASKE Total Care Program.
Can I reinstate my subscription?
Yes, please fill out the Support Plan Renewal form to renew or reinstate your TASKE Total Care.
I’m already enrolled in a Total Care Program and would like to add your After Hours package
Please contact the TASKE sales department at 1.613.596.2533 or fill out the Request
for Information form for more information on how to make modifications to your current TASKE Total Care subscription
How can I find out when my current Total Care subscription expires?
You can: Choose About from the Help menu of a TASKE Windows application or
click the help link in a TASKE web application and then click "Version Information" or fill out the Request
for Information form, providing your name, address, and lock number (available in the same location).
Would there be any advantage of paying for the next three years of support now?
Some people prefer to pay a few years in advance because it guarantees them a fixed rate, should Total Care subscription fees increase.
Can I receive software upgrades without being on TASKE Total Care?
You would have to reinstate your TASKE Total Care program to receive a software upgrade.
For additional information about the TASKE Total Care Program, please contact the TASKE sales department at 1.613.596.2533 or fill out the Request
for Information form.
TASKE regular technical support hours are
Monday to Friday 9:00 AM - 8:00 PM EST/EDT, not including statutory holidays.
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