Support
TASKE offers two types of technical support
- Total Care Program - this offers unlimited technical telephone support, as well as software upgrades and updates where applicable
- Pay Per Incident - pay for support on a per incident basis
TASKE Total Care Program
TASKE’s Total Care Program is available for all TASKE customers. Its annual fee covers:
- unlimited technical support by telephone
- email queries to technical staff
- software upgrades and updates where applicable (shipping charges may apply)
- reduced training fees for TASKE training courses
If I am off the TASKE Total Care Program and would like to go back on, can I?
Yes, however, there is a reinstatement fee.
If I were to go back on TASKE Total Care now, which software version would I receive?
TASKE will provide the current shipping version of the licenced software, along with a new licence file to be installed on the TASKE server (shipping charges may apply).
When do reinstatement fees apply?
Whenever time passes where you are not covered by the TASKE Total Care Program.
Can I reinstate my subscription?
Yes, please fill out the Support Plan Renewal form to renew or reinstate your TASKE Total Care.
How can I find out when my current Total Care subscription expires?
You can: Choose "about" from the help menu of a TASKE Windows application or
Click the help link in a TASKE web application and then click "version information" or
fill out the Request for Information form, providing your name, address, and lock number (available in the same location).
Would there be any advantage of paying for the next three years of support now?
Some people prefer to pay a few years in advance because it guarantees them a fixed rate, should Total Care subscription fees increase.
Can I receive software upgrades without being on TASKE Total Care?
You would have to reinstate your TASKE Total Care to receive the software upgrade.
If I would like help and am not on the TASKE Total Care program, can you assist?
Yes, we offer Per Incident Support for you.
For additional information about the TASKE Total Care Program, please contact the TASKE sales department at 1.613.596.2533 or fill out the Request for Information form.
TASKE technical support hours are Monday - Friday, 9 AM-6 PM, not including statutory holidays.
Per Incident Support
For people not on TASKE Total Care, per incident support is available for a fixed fee of $500.00 USD per incident, payable by VISA, MasterCard or American Express.
An incident is defined as a single issue relating to a specific problem or question, regardless of the number of communications required to resolve the issue. If the resolution of an incident requires an upgrade to the current revision of TASKE software, the user will have to subscribe to the TASKE Total Care Program to be eligible to receive the upgrade.
