TASKE Support Knowledge Base

Welcome to the TASKE Knowledge Base. Find answers and information about using TASKE products by searching our knowledge base articles.

Recent Articles

10194 : Upgrading to Java 7 Update 51

Upgrading to Java 7 Update 51 may cause TASKE applications to stop working as expected.

10193 : Change Time Options for Logged Out Agents in Real-Time

Change real-time to show time since log out instead of time stamp of when the agent logged out.

10192 : Java Detection Failed

Error stating Java detection has failed even though you have Java installed.

10191 : How to Change Where Desktop Stores Configuration Files

How to change the default location TASKE Desktop stores its configuration information.

10190 : How to Turn Off Silent Monitoring Indicators

Information for how to turn off the silent monitor (service observe) indicator.

10189 : Not Ready Reason Codes Are Not Reporting in IEX

Ensure that your TASKE, IEX and the UCCX all have the same Not Ready reason codes in order to get consistent reports.

10187 : Two Digit AUX Work Codes Do Not Appear in Real-Time

The Avaya system must be configured to use two digit AUX work reason codes in order for TASKE to display the reason codes in the real-time area.

10186 : TASKE Web Application Sessions Inexplicably Expire

TASKE web sessions expire while using the web interface. Updated applets are required in order to function with Java Version 6 Update 29 and newer.

10185 : TASKE Web Application Produces a Digital Signature Warning

TASKE Java applets are digitally signed as secure. The certificate for version 8.9 has expired. Apply this patch to receive newly signed applets.

10184 : Editing TASKE Registry Keys on a 64-bit Machine

When TASKE is installed on a 64-bit machine, the 32-bit Registry Editor should be used to edit TASKE registry keys

10183 : Using the TASKE ODBC Driver and a 32-bit DSN on a 64-bit Machine

The TASKE ODBC Driver is a 32-bit application which may cause some incompatibilities on a 64-bit Windows machine.

70003 : Minimum System Requirements for Avaya Communication Manager Telephone Systems

Server computer requirements for a basic 50 agent/extension installation of TASKE for an Avaya Communication Manager telephone system.

30001 : Minimum System Requirements for Cisco Unified Communications Manager Telephone Systems

Server computer requirements for a basic 50 agent/extension installation of TASKE for a Cisco Systems telephone system.

10000 : Minimum System Requirements for TASKE Applications

The minimum requirements for TASKE applications vary by the make of your telephone system and TASKE application.

10119 : Retired TASKE Versions

TASKE version 8.7 and earlier versions are no longer supported

10182 : TASKE Web Applications Produce a Java Security Warning

An update to Java causes users to receive a Java security warning when logging in to TASKE

10001 : Supported Browsers for TASKE Web Applications

TASKE web applications require a browser that supports Java, JavaScript and HTML 3.2.

10181 : How to Change the Frequency TASKE Administrator Broadcasts Changes to Client Applications

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.

70042 : Changing the IP Address of the Avaya AES and ASA

Changing the AES's IP address requires a change in Avaya Site Administration as well.

60001 : Minimum System Requirements for Toshiba Strata Telephone Systems

Server computer requirements for a basic 50 agent/extension installation of TASKE for an Toshiba Strata telephone system.

40001 : Minimum System Requirements for Iwatsu Enterprise-CS and ADIX APS Telephone Systems

Server computer requirements for a basic 50 agent/extension installation of TASKE for Iwatsu ECS or ADIX APS telephone systems.

70041 : Queue Reports Appear to Have Too Many Abandoned Calls

Modular messaging trunks must be identified

10179 : Accessing TASKE Web Applications Using a Network Security Protocol (HTTPS)

Instructions for configuring TASKE web applications to be accessed using secure hypertext transfer protocol (https)

10007 : Understanding How TASKE Applications use Computer Disk Space

TASKE applications require disk space for application installation as well as space for storing data files. This article describes how you can estimate the amount of free disk space your installation will require.