Article 60012: Reporting on Account Codes for Toshiba Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Reporter
      version 8.5
TASKE Essential
      version 1.0
Applications: Reports
Visualizer
Telephone systems: Toshiba® Strata CIX100, CIX200, and CIX670
Toshiba® Strata Media Application Server (CIX)
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Important: Toshiba Strata CIX telephone systems may also be referred to as Strata CTX telephone systems. In this article, CIX and CTX are synonymous.

Summary

When referring to account codes for Toshiba telephone systems, it is important to know the difference between the various types of account codes and which of these account code types are available to TASKE applications for reporting purposes.

There are three types of account codes available. These are:

CIX Account Codes: CIX account codes are a feature of the telephone system that are typically used to restrict outbound dialing. These account codes are not associated with Strata ACD and are not supported by TASKE applications.
Strata ACD Work Units: Strata ACD work units are a feature of Strata ACD that are used to track calls. Strata ACD work units are supported by TASKE applications.
OAISYS Account Codes: OAISYS account codes are a feature of OAISYS Net Phone1 that are used to track calls. OAISYS account codes are supported by TASKE applications.

A single call may include both Strata ACD work units and OAISYS account codes. In TASKE reports, a call is credited with the last Strata ACD work unit or OAISYS account code that was entered for the call. TASKE Visualizer filters will return call records for any Strata ACD work unit or OAISYS account code, regardless of when it was entered during a call. Before TASKE applications can report on account code usage, all account codes (Strata ACD work units and OAISYS account codes) must be entered in the Account Codes page of TASKE Administrator.

The following TASKE reports include Strata ACD work unit and OAISYS account code information:

  • Extension by Call Detail

  • Agent by Account Code2

  • Agent Group by Account Code2

  • Agent Group by Agent (only reports the quantity of account codes and work units entered)2

  • Queue by Account Code2

  • Queue Group by Account Code2

To find details on Strata ACD work units and OAISYS account codes in Visualizer, create filters that search for specific account codes. Refer to the online help for instruction on creating filters that locate calls with account code information.

  1. OAISYS Net Phone is a product of Computer Telephony Solutions, Inc. (CTS). For more information on OAISYS Net Phone, visit the CTS web siteWeb link.

  2. Available with TASKE Contact and TASKE Reporter only.