Article 70003: TASKE Contact System Requirements for Avaya Communication Manager Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.7
Applications: All
Telephone systems: Avaya™ Communication Manager
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Important: note the following before selecting a TASKE server computer and installing the TASKE Contact server applications:

  • the requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.

  • TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.

  • the requirements in this article are recommended for sites with up to 50 agents. Sites with more than 50 agents and high call volume should increase the server computer processing speed.

  • TASKE does not currently recommend using computers with multiple processors as TASKE server computers.

  • although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft® server-level operating system is recommended.

Summary

The table below outlines the system requirements for TASKE Contact server and client computers.

Component TASKE Server TASKE Web Client
Operating System Microsoft Windows Server 2003 (32-bit)

 
Required Software Microsoft Internet Explorer, minimum version 6
Microsoft Internet Information Server (IIS)		 A web browser supporting HTML 3.2, Java 1.4.2, and JavaScript 1.2
Processor Intel® Pentium® 4, 2.x GHz  
RAM 512 MB  
Display 1024 x 768 1024 x 768
Storage 40 GB  
Sound Card Optional for audible alarms  
Pointing Device Required Required
Keyboard Required Required
Network Interface Fast Ethernet card (100 Mbps) Internet connection, 56 Kbps minimum
Floppy Disk On-Board or network accessible 3.5" floppy disk drive for uploading the TASKE license file  
Optical Disk On-Board or network accessible CD drive for installation  
Input/Output Port Parallel or USB port for software lock