Article : TASKE Contact System Requirements for Mitel Networks ACD/SMDR Connected Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 3
Applications: All
Telephone systems: Mitel Networks™ 3300 Integrated Communications Platform (ICP)
Mitel Networks SX-2000®
Mitel Networks SX-200®with LIGHTWARE™ 17, Release 4.0
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Important: note the following before selecting a TASKE server computer and installing the TASKE Contact server applications:

  • the requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.

  • the requirements in this article are recommended for sites with up to 50 agents. Sites with more than 50 agents and high call volume should increase the server computer processing speed.

  • TASKE does not currently recommend using computers with multiple processors as TASKE server computers.

  • although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft® server-level operating system is recommended.

  • for SX-200 and SX-2000 telephone systems, the ACD and SMDR data streams are transported to the serial ports on the TASKE server computer through Mitel Networks datasets. One dataset is required for each data stream.

  • the SX-200 telephone system must be equipped with LIGHTWARE 17, Release 4.0 or newer.

Summary

The table below outlines the system requirements for TASKE Contact server and client computers.

Component TASKE Server TASKE Desktop Client TASKE Web Client
Operating System Microsoft Windows Server 2003 Microsoft Windows XP

 
Required Software Microsoft Internet Explorer, minimum version 6
Microsoft Internet Information Server (IIS) for TASKE web applications		 Microsoft Internet Explorer, minimum version 6 A web browser supporting HTML 3.2, Java 1.1, and JavaScript 1.2
Processor Intel® Pentium® 4, 2.x GHz Pentium 4, 2.x GHz  
RAM 512 MB 256 MB  
Display 1024 x 768 1024 x 768 1024 x 768
Storage 40 GB 100 MB  
Sound Card Optional for audible alarms Optional for audible alarms  
Pointing Device Required Required Required
Keyboard Required Required Required
Network Interface Fast Ethernet card (100 Mbps) Fast Ethernet card (100 Mbps) Internet connection, 56 Kbps minimum
Floppy Disk On-Board or network accessible 3.5" floppy disk drive for uploading the TASKE license file    
Optical Disk On-Board or network accessible CD drive for installation On-Board or network accessible CD drive for optional ODBC driver installation  
Input/Output Port Parallel or USB port for software lock
Two serial ports for data collection ( SX-200 and SX-2000 telephone systems only)