Article 50013: Reporting on Account Codes for Mitel Networks Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Reporter
      version 8.5
TASKE Essential
      version 1.0
Applications: Reports
Telephone systems: Mitel Networks™ 3300 Integrated Communications Platform (ICP)
Mitel Networks SX-2000®
Mitel Networks SX-200®
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Summary

Report on the qualifier codes entered by agents during calls. The following reports provide qualifier code information:

  • Extension by Call Detail (MiTAI connected telephone systems only)
  • Queue Activity by Period*
  • Queue Activity by Pairs of Account Codes*
  • Queue Group Activity by Period*
  • Queue Group Activity by Pairs of Account Codes*
  • Agent Group by Agent (only reports the quantity of account codes entered)*

* Available with TASKE Contact and TASKE Reporter only.