Article 40014: Reporting on Qualifier Codes for Iwatsu ADIX APS and Enterprise-CS Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Essential
      version 1.0
Applications: Reports
Visualizer
Telephone systems: Iwatsu ADIX® APS
Iwatsu® Enterprise-CS
Print

Important: TASKE reports on qualifier code entries and not account code entries. Qualifier codes are codes entered by agents during after-call work time. Account codes are codes entered through an extension during a call.

Summary

Agents enter qualifier codes during after-call work-time. Each qualifier code is three-digits in length and the range of codes is from 000 to 999. Up to four qualifier codes can be entered for a single call.

In TASKE reports, a call is credited with the last qualifier code entered for the call. TASKE Visualizer filters will return call records for any qualifier code, regardless of when it was entered during a call. Before using TASKE applications to report on qualifier code usage, enter all qualifier codes in the Qualifier Codes page of TASKE Administrator. Without these entries TASKE applications cannot report on qualifier code information.

The following reports provide qualifier code information:

  • Extension by Call Detail

  • Agent by Qualifier Code1

  • Agent Group by Qualifier Code1

  • Agent Group by Agent (only reports the quantity of qualifier codes entered)1

To find details on calls including qualifier codes in Visualizer, create filters that search for specific qualifier codes.

  1. Available with TASKE Contact only.