Article 40003: TASKE Contact System Requirements for Iwatsu Enterprise-CS Telephone Systems
TASKE Technology Knowledge Base
| Products: | TASKE Contact version 8.8 |
| Applications: | All |
| Telephone systems: | Iwatsu® Enterprise-CS |
PrintSummary
Note the following before selecting a TASKE server computer and installing the TASKE Contact server applications:
- the requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
- the requirements in this article are recommended for sites with up to 50 agents. Sites with more than 50 agents and high call volume should increase the server computer processing speed.
- although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft® server-level operating system is recommended.
- TASKE Contact and TASKE Essential cannot concurrently connect to an Iwatsu Enterprise-CS telephone system. This is because the telephone system only supports one connection to the data stream at a time.
TASKE Server Computer Requirements
| Operating System | Microsoft Windows Server 2003 (32-bit) |
| Required Software | Microsoft Internet Explorer,
minimum version 6
Microsoft Internet Information Server (IIS) for TASKE web applications |
|
|
| Processor | Intel® Pentium® 4, 2.x GHz |
| RAM | 512 MB |
| Storage | 40 GB * |
| Sound Card | Optional for audible alarms |
| Network Interface | Fast Ethernet card (100 Mbps) |
| Optical Disk | On-Board or network accessible CD drive for installation |
* Refer to Article 10007 for more information on how this disk space is used
TASKE DisplayCentral Requirements
| Operating System | Microsoft Windows XP |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |
TASKE Desktop Requirements
| Operating System | Microsoft Windows XP, Linux, Mac |
| Required Software | Java 5 (1.5) |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |
TASKE Web Portal Requirements
| Required Software | A web browser supporting HTML 3.2, Java 5 (1.5), and JavaScript 1.2 |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |