Article 80010: Reporting on Account Codes for Inter-Tel Axxess Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Reporter
      version 8.5
TASKE Essential
      version 1.0
Applications: Reports
Telephone systems: Inter-Tel Axxess®with System OAI Level 2 enabled
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Summary

When referring to account codes for Inter-Tel Axxess telephone systems, it is important to know the difference between the various types of account codes. There are two types of account codes TASKE applications can report on for Axxess telephone systems. These are:

Axxess Account Codes: Axxess account codes are a feature of the telephone system that identify the calling or called party through a numeric code.
OAISYS Account Codes: OAISYS account codes are a feature of OAISYS Net Phone1 that are used to track calls.

A single call may include multiple Axxess or OAISYS account codes. In TASKE reports, a call is credited with the first account code entered for the call. TASKE Visualizer filters will return call records for any Axxess or OAISYS account code, regardless of when it was entered during a call. Before using TASKE applications to report on account code usage, TASKE recommends entering all Axxess and OAISYS account codes in the Account Codes page of TASKE Administrator. Without these entries some reports will not be able to provide account code information.

The following reports provide account code information:

  • Extension Call Detail

  • Agent by Account Code2

  • Agent Group by Account Code2

  • Agent Group by Account Code by Agent2

  • Agent Group by Agent (only reports the quantity of account codes entered)2

  • Queue by Account Code2

  • Queue Group by Account Code2

To find details on Axxess or OAISYS account codes in Visualizer, create filters that search for specific account codes. Refer to the online help for instruction on creating filters that locate calls with account code information.

  1. OAISYS Net Phone is a product of Computer Telephony Solutions, Inc. (CTS). For more information on OAISYS Net Phone, visit the CTS web siteWeb link.

  2. Available with TASKE Contact and TASKE Reporter only.