The following is a complete list of all articles currently available
in our knowledge base. Please check back frequently as we are always
adding more articles.
| General |
| 10000 |
System Requirements for TASKE Applications
|
| 10001 |
Supported Browsers for TASKE Web Applications
|
| 10002 |
Microsoft Windows CAL (Client Access License) Requirements for TASKE Applications
|
| 10003 |
Using Microsoft Windows 2003 Server Web Edition for TASKE Web Applications
|
| 10004 |
Buying a Computer for your TASKE Server Applications
|
| 10005 |
TASKE WallSign Server and Administrator System Requirements
|
| 10006 |
TASKE Announcer Server and Administrator System Requirements
|
| 10007 |
Understanding How TASKE Applications use Computer Disk Space
|
| 10010 |
Installing on Windows NT, 2000 or XP
|
| 10011 |
Clearing WallSign Memory
|
| 10012 |
TASKE Server Requires Static IP Address
|
| 10013 |
Spectrum Reader Boards Compatible with TASKE WallSign
|
| 10014 |
Using TASKE Chat
|
| 10015 |
Review Contact Center Activity with Replay
|
| 10016 |
Backing Up TASKE Data
|
| 10017 |
Synchronizing Shadow Files
|
| 10018 |
Launching the TASKE Information Server
|
| 10019 |
Monitoring Multiple Queues
|
| 10020 |
Viewing Agent State Report in ACD Monitor
|
| 10021 |
Time to Answer Calculation
|
| 10022 |
Reporting Security
|
| 10023 |
Licensing
|
| 10024 |
Windows 2000 Used as a Stand-Alone TASKE Server
|
| 10025 |
Notification Reports
|
| 10026 |
IP Address of TASKE Server Computer Has Changed
|
| 10027 |
Discrepancies in ACD Call Start Times
|
| 10028 |
Agent Desktop Menu Display Problems
|
| 10029 |
Tips on Configuring Reports
|
| 10030 |
What is TSF%?
|
| 10031 |
What is the Answer Service Factor (ASF)
|
| 10032 |
Re-Queued Calls
|
| 10033 |
Changing Alarm Sounds
|
| 10034 |
Daily Report Displays Wrong Data
|
| 10035 |
Updating Your License
|
| 10036 |
Unable to Log In To Chat
|
| 10037 |
Nothing to Report Error
|
| 10038 |
ACD Monitor Appears Disabled
|
| 10039 |
Reporting on Account Codes or Qualifier Codes
|
| 10040 |
Longest Idle Agent Doesn't Get Next ACD Call
|
| 10041 |
Reading and Understanding Reports
|
| 10042 |
Customizing the Display of Graphs
|
| 10043 |
Queue Nicknames and Queue IDs
|
| 10044 |
Changing TASKE Server Computers
|
| 10045 |
Troubleshooting the Auto-Print, Auto-Export, or Auto-Email of Reports
|
| 10046 |
Unknown PBX Type
|
| 10047 |
Backing up TASKE Databases
|
| 10048 |
How to Manually Uninstall TASKE ACD ToolBox
|
| 10049 |
Agent Desktop Minimizing Problems
|
| 10050 |
Manually Removing TASKE Components Before Upgrading to Version 8.5
|
| 10051 |
Identifying Area Codes within Your Local Calling Area
|
| 10052 |
Naming Convention of Exported Reports
|
| 10053 |
Eliminating User Preference File Warnings for Scheduling
|
| 10054 |
Applying MS01-055 Patch to Internet Explorer May Prevent TASKE Sign In
|
| 10055 |
Releasing User Licenses by Signing Out of TASKE Web Applications
|
| 10056 |
Correcting the TASKE Virtual Directory Path when the Path Name Includes Spaces
|
| 10057 |
Printing with Visualizer by Installing the Java 2 Runtime Environment
|
| 10058 |
Understanding TASKE Contact Licensing for Desktop Applications
|
| 10059 |
Increasing the Search Time in Visualizer when Searches are Timing Out
|
| 10060 |
Understanding Why the Number of Abandoned Calls May Differ Between Reports and ACD Monitor
|
| 10061 |
Running Agent Desktop under a Supervisor License
|
| 10062 |
TASKE: a Web-Based Link to your Contact Center
|
| 10063 |
Deploying TASKE Web Applications behind a Microsoft Internet Security & Acceleration (ISA) Server 2000
|
| 10064 |
Client Installations of TASKE Contact Version 8.5 Cannot Launch the Java 2 Runtime Environment Installation
|
| 10065 |
Upgrading Remote myTASKE Web Servers
|
| 10066 |
Page not Found Error Displays after Signing into a TASKE Web Application (Enable Parent Paths Check Box is Disabled in Microsoft IIS)
|
| 10067 |
Checking Database Settings after Upgrading to TASKE Contact Version 8.5
|
| 10068 |
Cannot Access TASKE Applications after Upgrading to TASKE Contact Version 8.5
|
| 10069 |
Installing the TTC85_01 Patch for TASKE Contact Version 8.5.2204
|
| 10070 |
Preventing the Installation of Old Service Packs on Client Computers
|
| 10071 |
Setting Internet Explorer to Open New Browser Windows for Shortcuts
|
| 10072 |
Administrator Displays Maintenance Renewal Reminder for Current Subscriptions
|
| 10073 |
ttnetsrv.exe Closes and Stops Data Collection (Range Reports)
|
| 10074 |
Understanding How Agent and Agent Group Reports Handle Outbound Call Times that Overlap ACD or Non-ACD Call Times
|
| 10075 |
Eliminating the ODBC Resource DLL Version Error
|
| 10076 |
Client Applications Lose Connectivity to the Information Server (Range Reports)
|
| 10077 |
Installing TASKE Contact Service Packs
|
| 10078 |
Page not Found Error Displays after Signing into a TASKE Web Application (Microsoft IIS is in Locked Down Mode)
|
| 10079 |
Integrating Blue Pumpkin Director-Enterprise with TASKE Contact
|
| 10080 |
Adding the Blue Pumpkin Director-Essential Integration Wizard to the TASKE Console Tools Menu
|
| 10081 |
Integrating IEX TotalView with TASKE Contact
|
| 10082 |
Installing TASKE Essential Service Packs
|
| 10083 |
Understanding How TASKE Applications Use Network Resources
|
| 10084 |
Overcoming Formatting Issues when Sending Reports by Email
|
| 10085 |
Finding the Source Address of Real-Time Updates for TASKE Web Applications
|
| 10086 |
Real-Time Client Applications are not Updating
|
| 10087 |
Description of Changes Included in Service Pack 8.5.3065.1
|
| 10088 |
Automatic Client Upgrade Messages Repeat Several Times before Completing the Upgrade
|
| 10089 |
Information Server Displays CoGetClassObject Error and Does Not Launch
|
| 10090 |
License is not Released after Signing Out of TASKE Web Applications
|
| 10091 |
Unsupported PBX Type Error Appearing in the Log File
|
| 10092 |
Records are Missing after Importing TASKE Data into Microsoft Access Using the Link Tables Option
|
| 10093 |
ttchart.dll and ttwbutil.dll are Causing an Error When Uninstalling a Remote TASKE Web Server
|
| 10094 |
Missing or Relocated toolbox.cde File Causes a Licensing Error that Prevents Information Server from Starting
|
| 10095 |
Reports are Displaying a Lower than Expected DND Duration
|
| 10096 |
Scheduling TASKE Reports to Print, Email, or Export More than Once a Day
|
| 10097 |
Analyzing Windows Stop Messages (Blue Screen)
|
| 10098 |
Understanding How Transfers are Credited in Agent and Extension Reports
|
| 10099 |
Web Client Applications are Unresponsive after Log In (Server Address is Localhost or 127.0.0.1)
|
| 10100 |
Web Client Settings do not Save on the TASKE Web Server Computer (Localhost or 127.0.0.1 are used in the URL)
|
| 10101 |
Cannot Generate Range Reports for Remote TASKE Sites
|
| 10102 |
Recording .wav Files for TASKE Announcer using Sound Editing Software
|
| 10103 |
Enabling TASKE Announcer to Log Digits Dialed and ANI Information
|
| 10104 |
Printing Online Help from TASKE Windows Desktop Applications
|
| 10105 |
Adding the TASKE Call XML Export Utilities to TASKE Console
|
| 10106 |
Web Client Application Real-Time Applets do not Update after Log In and the License is not Released after Sign Out (Application Name is not Set in IIS)
|
| 10107 |
The URL to a TASKE Web Application is Producing a Page Not Found Error
|
| 10108 |
Bypassing the Browser Incompatibility Detected Page by Setting Opera to Emulate Internet Explorer
|
| 10109 |
Using Sentinel SuperPro Medic to Troubleshoot License Issues Related to SuperPro Software Locks
|
| 10110 |
Converting toolbox.cde to Version 8.x Format after Upgrading from TASKE ACD ToolBox Version 5.x or 7.x
|
| 10111 |
Finding Version Information for TASKE Web Applications
|
| 10112 |
TASKE ODBC Data Source Configuration and Descriptions of the Data Tables Created
|
| 10113 |
Resources Added in TASKE Administrator are not Available in Real-Time or Reporting Applications
|
| 10114 |
Searching for ANI, DNIS and Dialed Numbers with Visualizer
|
| 10115 |
Preventing Data Loss by Performing Administration Tasks Outside of Normal Business Hours
|
| 10116 |
Installing the TASKE Connectivity Applet used to Test Web Client Connectivity to TASKE Server Components
|
| 10117 |
Using the TASKE Connectivity Applet to Test Web Client Connectivity to TASKE Server Components
|
| 10118 |
Understanding the E,11,...,[socket 2A8] send failed,rc=10054 Error
|
| 10119 |
Moving or Backing Up Templates for Reports, Visualizer Filters, or ACD Monitor Agent Maps
|
| 10120 |
Understanding how Windows XP SP2 and Windows Server 2003 SP1 Affect TASKE Products
|
| 10121 |
TASKE Web Applications Produce a Page Display Error after Installing Windows XP SP2 or Windows Server 2003 SP1
|
| 10122 |
TASKE Web Applications Display a Services Are Not Running Error after Installing Windows XP SP2 or Windows Server 2003 SP1
|
| 10123 |
TASKE Web Applications Display a Page Cannot Be Displayed Error after Installing Windows XP SP2 or Windows Server 2003 SP1
|
| 10124 |
TASKE Web Client Applications Display a Services are Not Running Error when IIS is Installed after Applying Windows XP SP2 or Windows Server 2003 SP1
|
| 10125 |
Agent State Information TASKE Contact Sends to Blue Pumpkin Director Enterprise or Director Professional
|
| 10126 |
Configuring Windows to Automatically Log Onto the TASKE Server Computer
|
| 10127 |
Remotely Managing TASKE Server Computers Running Windows Server 2003
|
| 10128 |
Installing TASKE Windows Desktop Client Applications
|
| 10129 |
Visualizer Start Event Lasts for the Duration of the Call
|
| 10130 |
How the Change to Standard Time Affects TASKE Applications
|
| 10131 |
Remotely Managing TASKE Server Computers Running Windows 2000 Server or Professional
|
| 10132 |
Remotely Managing TASKE Server Computers Running Windows XP Professional
|
| 10133 |
Using the TASKE Client Configuration Utility to Update the Server IP Address in TASKE Windows Desktop Client Applications
|
| 10134 |
IP-Based Spectrum Reader Boards Do Not Support TASKE WallSign Administrator Custom Graphics
|
| 10135 |
Upgrading TASKE Contact
|
| 10136 |
Creating a Support Package to Send to TASKE
|
| 10137 |
Importing TASKE Call XML File Data into Microsoft Access
|
| 10138 |
Windows 2000 Automatically Detects Dialogic Boards but Cannot Install the Drivers
|
| 10139 |
Pie Chart Labels in TASKE Contact and TASKE Reporter are Missing or Incorrect
|
| 10140 |
Agent State Charts are Missing in myTASKE Contact (J2SE 5.0 Installed)
|
| 10141 |
Why Busy Agents or Extensions Appear to be Idle after the Information Server Restarts
|
| 10142 |
Integrating COREMedia COREDIRECT with TASKE Contact
|
| 10143 |
Integrating OAISYS Web Replay with TASKE Contact
|
| 10144 |
Conference Calls cause Real-Time Applications to Display <Unknown>* for the Called/Calling Number
|
| 10145 |
Using TASKE Contact to Monitor Telephone System Activity for an Entire Organization
|
| 10146 |
Trunk Group (Phone Line Group) Report is Displaying Zero for the Busy Seconds
|
| 10147 |
Configuring the Home Country Code for TASKE Products
|
| 10148 |
Using the TASKE Real-Time Call Viewer to Investigate Errant Calls
|
| 10149 |
Scheduling Automatic TASKE Server Computer Restarts
|
| 10150 |
Understanding the Differences between DNIS by Interval and Queue by DNIS Reports
|
| 10151 |
Recorded Calls do not Play in ACD Monitor or Visualizer
|
| 10152 |
Making a TASKE Web Application Sign In Page the Default Web Page for the TASKE Server Computer
|
| 10153 |
Creating a Redirect Page that Directs users to Multiple TASKE Web Applications
|
| 10154 |
Why TASKE Administrator is Identifying Invalid Characters in TASKE User Names and How to Maintain User Preferences after the User Names Change
|
| 10155 |
TASKE Announcer Dialogic Card and Operating System Specifications
|
| 10156 |
Configuring TASKE Administrator to Send Email Notifications of Alarm Conditions
|
| 10157 |
Highlights of Changes to System Alarm Configurations and Notifications Introduced with Build 8.5.3125.0 of TASKE Applications
|
| 10158 |
Reports do not Print when Printing to a Network Printer from a TASKE Web Application
|
| 10159 |
Configuring TASKE Reports to Send Reports by Email
|
| 10160 |
TASKE Server Computer is Slow and Real-Time Client Applications Stop Responding During TASKE Report or Call Visualizer Summary Generation
|
| 10161 |
TASKE Web Application Sign In Page is Blank when Internet Explorer Enhanced Security Configuration is Enabled
|
| 10162 |
Using the TASKE Web Application Troubleshooting Wizard to Analyze Connection Problems
|
| 10163 |
Enabling Audible Alarms in the TASKE Contact webSign
|
| 10164 |
Changing the Volume of TASKE Contact webSign Alarms
|
| 10165 |
Why Internal Calls are not Included in the Queue by Abandon Caller Reports
|
| 10166 |
Time in State is Incrementing Too Fast for Agents or Extensions in the Real-Time Area of TASKE Web Applications
|
| 10167 |
Call Statistics Compared Across Reports Do Not Match
|
| 10168 |
Changing the Logo in TASKE Web Applications
|
| 10169 |
Web Browser Freezes After Sign In
|
| 10170 |
A "The database could not be created or initialized" Message Appears When Launching TASKE DisplayCentral
|
| 10171 |
Displaying a Report Results in a Failed to Parse Template Error
|
| 10172 |
Reports or Visualizer Searches Time Out
|
| 10173 |
Enhanced IE Security Requires the User to Click on Applets to Activate
|
| 10174 |
Enhanced IE security disables Java
|
| 10175 |
Recreating IIS IUSR_<machine name> and IWAM_<machine name> Accounts
|
| 10176 |
TASKE Web Application Displays a Server.CreateObject Error
|
| 10177 |
Queue Reports Appear to Contain Too Few Abandoned Calls
|
| 10178 |
Extension Reports Appear to Have Too Many Abandoned Calls
|
