Article 70039: Adding Non-ACD Hunt Groups to the TASKE Administrator
TASKE Technology Knowledge Base
| Products: | TASKE Contact version 8.5 UR3 |
| TASKE Essential version 1.0 UR3 |
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| Applications: | Administrator |
| Telephone systems: | Avaya™ Communication Manager |
PrintSummary
This article explains how to add Non-ACD Hunt Groups to the TASKE Administrator.
From the TASKE Administrator click on Extensions
- Click on New to add a new extension
- Enter an ID which corresponds to the extension of the Non-ACD Hunt Group
- Enter a Name and Nick Name
- In the Type drop-down list, select Normal
- Click on Update
Click on the Extension Groups section
- Click on New to add a new extension group
- Enter a unique ID for this extension group
- Enter a Name and Nick Name
- In the Type drop-down list, select Non-ACD Hunt
- In the Access Number field enter the extension number for the Non-ACD Hunt Group
- Add the extension group members to this new group. You should add all extensions which can possibly answer these calls
- Click on Update
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It is possible to create multiple extension groups that include the same non-ACD hunt group access number. This would allow you to report on hunt group members separately from other devices like voice mail ports. |
| Related articles: | Article 70038: Configuring TASKE to Report on non-ACD hunt groups |
| Article 70040: Using Visualizer to Filter on Non-ACD Hunt Group Calls |