Article 70038: Configuring TASKE to Report on Non-ACD Hunt Groups

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5 UR3
TASKE Essential
      version 1.0 UR3
Applications: Reports
Telephone systems: Avaya™ Communication Manager
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Summary

This article explains how to report on non-ACD hunt groups.

Before proceeding with this article, please refer to Article 70039: Adding Non-ACD Hunt Groups to the TASKE Administrator.

Use TASKE Reports to report on your non-ACD hunt groups. Available reports include:

  • Extension by Time Interval - Summarizes the call statistics for the non-ACD hunt group for each interval of the report. This report tells you how many calls flowed into the non-ACD hunt group, but not if they were answered or who answered them.
  • Extension by Call Detail - Provides a single-line summary of each call that flowed through the non-ACD hunt group. This report tells you the caller ID of each caller and the physical location they are dialing from.
  • Extension Group by Non-ACD Hunt - This report breaks down the non-ACD hunt group statistics and shows answered and abandoned calls on a per extension basis. This report is useful if you are looking to find out the exact number of calls each extension is answering from the non-ACD hunt group.