Article 70030: TSAPI (RTU) License Requirements for Communication Manager with Application Enablement Services (AES)

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8
Telephone systems: Avaya™ Communication Manager
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Summary

This article explains TSAPI (RTU) License requirements for Communication Manager with Application Enablement Services (AES). It is recommended that you monitor all devices in order for TASKE to acquire complete call details from the telephone system.

Important: Only "BASIC" RTU Licenses are used for TASKE, "ADVANCED" Licenses are NOT required.

Licensing Details

Require a TSAPI License

Extensions

  • Extensions require a TSAPI license
  • Audix front end or voice mail ports require a TSAPI license

Hunt Groups

  • ACD Hunt Groups (splits/skills) require a TSAPI license to monitor activity

Do Not Require a TSAPI License

Trunks

  • Trunks do not require a TSAPI license

Extensions

  • Attendant console devices do not require a TSAPI license
  • Virtual Extensions do not require a TSAPI License

Announcement Devices

  • Announcement devices do not require a TSAPI license

Agents

  • Agent IDs do not require a TSAPI license

Hunt Groups

  • Non-ACD Hunt groups do not require a TSAPI license

Vector Directory Numbers

  • VDNs do not require a TSAPI license

Vectors

  • Vectors do not require a TSAPI license
Related articles:

Article 70031: How TASKE handles Unmonitored Devices for the Communication Manager with Application Enablement Services (AES)