Article 70015: Reporting on Account Codes for Avaya MERLIN MAGIX Telephone Systems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Reporter
      version 8.5
TASKE Essential
      version 1.0
Applications: Reports
Visualizer
Telephone systems: Avaya MERLIN MAGIX®
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Summary

With Avaya MERLIN MAGIX telephone systems, account codes can be a maximum of 16 characters in length and can contain numeric characters from 0 to 9 and asterisks (*). Agents can enter these account codes on Avaya 4400 Series Digital telephones and MERLIN® MLX Series telephones and during a call, agents can change or cancel account code entries.

TASKE reporting applications provide several reports on account codes entered by agents. For TASKE applications to report on account codes, all account codes must be entered in the Account Codes page of TASKE Administrator. In the event an agent has changed an account code during a call, the last account code entered is the code used in TASKE reports.

The following reports provide account code information:

  • Extension by Call Detail

  • Queue by Account Code1

  • Queue Group by Account Code1

  • Agent Group by Agent (only reports the quantity of account codes entered)1

To find details on account codes in Visualizer, create filters that search for specific account codes. Refer to the online help for instruction on creating filters that locate calls with account code information.

  1. Available with TASKE Contact and TASKE Reporter only.