Article 70020: Tlink is not Available in TASKE Information Server after Installing an Eicon Diva 2.02 ISDN Board

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Summary

This article provides detailed instructions for configuring an Eicon^® Diva 2.02 ISDN board when the the driver installation fails to properly configure the board. When this occurs, the Tlink to the Avaya MERLIN MAGIX telephone system will not be available in the TASKE Information Server, preventing data collection.

Issue

There is no Tlink available in the TASKE Information Server after installing the Eicon Diva 2.02 64-bit ISDN board and the TSAPI Telephony Services Error Log is displaying the following three errors:

1. M/D/YYYY HH:MM:SS MMPD 51010 0 AUDIT_TRAIL: MMPD: looking for Eicon DIVA Adapter Name: #0

2. M/D/YYYY HH:MM:SS MMPD 51012 0 FATAL: MMPD: Could not locate the ISDN Adapter configured for MERLIN LEGEND/MERLIN MAGIX

3. M/D/YYYY HH:MM:SS MMPD 51013 0 FATAL: MMPD: No Eicon DIVA Adapters are configured on this server

To open the error log, select TSAPI Telephony Services from the Windows Start menu followed by Error Log. The error log files are named using the following format: tserrlogYYYYMMDD.txt, where YYYYMMDD represents the date.

Solution

This solution requires:

• verifying the Eicon Diva 2.02 ISDN board properties in the Windows Device Manager

• configuring the Advertised Switch Name and the Adapter Name for the board in the MERLIN MAGIX Driver Configuration wizard

• editing the Eicon Diva 2.02 ISDN board name in the Windows system registry

Perform these tasks at the TASKE server computer in the order presented. When all of the above are complete, open the TASKE Information Server and verify that the Tlink is now available. Log into the Tserver to begin data collection. If the Tlink is still not available, contact the TASKE Technical Support Department .

Note: the default name for Eicon Diva 2.02 ISDN boards is #0 (pound, zero). In keeping with this default, the instructions below also use #0 for the board name.

Verifying the Eicon Diva 2.02 ISDN Board Properties in Windows Device Manager

Before performing any board configuration tasks or editing the system registry, verify that the Eicon Diva 2.02 ISDN board is properly installed and using the right driver. To do this, open the properties page for the board in the Windows Device Manager. On the General tab, verify that the board is working properly and is not conflicting with any other devices. On the Driver tab verify that the minimum driver version is 3.5.103.205. If the driver version is incorrect. Locate the Diva™ Client Software Suite CD that was provided with the board and install the updated driver.

After resolving any device or driver problems, open the TASKE Information Server and check for the Tlink. If it is now available, log into the Tserver to begin data collection. If the Tlink is still not available, continue with the remaining tasks in this article.

Configuring the Eicon Diva 2.02 ISDN Board in the MERLIN MAGIX Driver Configuration Wizard

The Advertised Switch Name and the Adapter Name for the Eicon Diva 2.02 ISDN board is configured in the MERLIN MAGIX Driver Configuration wizard. To open this wizard, select TSAPI Telephony Services from the Windows Start menu followed by PBX Drivers, MERLIN MAGIX PBX Driver, and MERLIN MAGIX Driver Configuration. Once open, change both the Advertised Switch Name and the Adapter Name to #0.

Editing the Eicon Diva 2.02 ISDN Board Name in the Windows System Registry

The Eicon Diva 2.02 ISDN board name must be added to a key in the Windows system registry. To do this, open the Microsoft Windows Registry Editor and browse to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}

Expanding this key reveals sub keys 0000 to xxxx. Scroll through these keys and locate the key where the DriverDesc entry is set to Eicon Diva 2.02 S/T (PCI). Expand this sub key and select the Vendor Specific key. This makes the current location in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\xxxx\0\Vendor Specific

Change the CardName entry to #0. Close the Windows system registry and reboot the computer.