Article 10162: Using the TASKE Web Application Troubleshooting Wizard to Analyze Connection Problems

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, 8.7 & 8.8
TASKE Reporter
      version 8.5 & 8.8
TASKE Essential
      version 1.0 & 8.8
Applications: All TASKE web applications
Telephone systems: All
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Important: Before proceeding:

  • open TASKE Console on the TASKE web server computer and verify that all required TASKE server components are started.
  • if testing through a firewall, the test should involve computers from both sides of the firewall. Using the web server computer to test the client connection is not recommended.

Summary

An incorrect configuration of the TASKE web server computer or a web client computer can impede or prevent web client connections to the server. Common symptoms of an incorrect configuration are the inability to sign into a web application or real-time applets failing to update. Build 8.5.3131.0 introduced a new troubleshooting wizard that analyzes the TASKE web server or web client computer and identifies potential connectivity problems.

To access the troubleshooting wizard, click the Help link from any page of your TASKE web application and click the Troubleshoot link at the bottom of the online help Welcome page. Alternatively, go directly to the wizard using the appropriate URL for your web application:

http://<web server name>/mytaske/asp/troubleshoot/start.asp
OR
http://<web server name>/taske/asp/troubleshoot/start.asp

The Welcome page is the first page of the wizard. Use the instructions on this and the following pages of the wizard to analyze the computer for connectivity issues.