Article 10125: Agent State Information TASKE Contact Sends to Blue Pumpkin Director Enterprise or Director Professional
TASKE Technology Knowledge Base
| Products: | TASKE Contact version 8.5, Upgrade Release 2 (minimum version 8.5.3072.0) |
| Applications: | Integration Server |
| Telephone systems: | All |
PrintSummary
TASKE Contact provides Blue Pumpkin® Director Enterprise 3.3, Director Enterprise 4.5 or Director Professional 3.3 information on many agent states. Configuring the Blue Pumpkin product to integrate with TASKE Contact includes identifying the code for each Contact state.
The table below shows the states provided by TASKE and the recommended mapping for Blue Pumpkin products.
| TASKE Agent State | Code | Blue Pumpkin Mapping |
| Logged In | 26 | Login |
| Logged Out | 27 | Logout |
| Mode Change | 28 | Ignore |
| Unknown | 1100 | Ignore |
| On a Call | 1101 | Login |
| Work Time | 1102 | Login |
| Make Busy - Do Not Disturb | 1103 | Login |
| Make Busy - Not Ready | 1104 | Login |
| Do Not Disturb | 1105 | Login |
| Idle | 1106 | Login |
| Logged Out | 1107 | Logout |
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