Article 10106: Real-Time Applets do not Update after Log In and the License is not Released after Sign Out (Application Name is not Set in IIS)
| Products: | TASKE Contact version 8.5, Upgrade Release 2 |
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TASKE Reporter version 8.5 |
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| TASKE Essential version 1.0 |
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| Applications: | All web applications |
| Telephone systems: | All |
PrintSummary
Use this article to set the application name for the TASKE web application in Microsoft® Internet Information Services (IIS) when the real-time applets in TASKE web applications are not updating after users sign in and the user license is not released after sign out.
Issue
The real-time applets in a TASKE web application are gray and do not update. Additionally, there are intermittent problems signing back into the web application and the following error displays:
Error Signing In
There is a problem connecting to the server. Please contact your system administrator.
Specifically: the number of licenses has been exceeded, hence your log in request was denied.
Reason
The Application Name is not set in the IIS properties for the TASKE web application. This prevents the web application from locating the resources required for accessing real-time updates and license management. The results are unresponsive real-time applets and licenses that remain bound to previous sessions, even after users sign out.
Note: regardless of the IIS settings, the Web Server will automatically release user licenses after a defined period of time passes without a request from the user. This timeout value is set in the IIS configuration and the default is 20 minutes.
Solution
Setting the application name in the IIS properties for the web application resolves these issues.
From the Windows Control Panel, open the Administrative Tools folder and select Internet Information Services to open the Internet Information Services window. Locate the directory for the TASKE web application in the directory tree. The location is:
- Internet Information Services\<Computer Name> (local computer)\Web Sites\Default Web Site
The directory for the TASKE web application will appear as one of the following:
-
mytaske - for TASKE Contact
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taske - for TASKE Reporter and TASKE Essential
Right-click on this directory and select Properties. Check the entry in the Application Name field on the Virtual Directory tab. If the name is Default Application, click Create to automatically change the application name to that of the TASKE web application (mytaske or taske). Change the Application Protection setting to High (Isolated). Apply the changes and return to the Internet Information Services window. Select Default Web Site from the directory tree and restart the service to implement the changes.