Article 10093: ttchart.dll and ttwbutil.dll are Causing an Error When Uninstalling a Remote TASKE Web Server
| Products: | TASKE Contact version 8.5, Upgrade Release 2 (8.5.30xx.x) |
| Applications: | TASKE Web Server |
| Telephone systems: | All |
PrintSummary
When uninstalling the TASKE web services from a remote web server computer, an error indicates that some files are locked. This article provides instructions for bypassing the error and completing the removal of the TASKE web services from the computer.
Issue
The following error occurs when uninstalling the TASKE web services at a remote web server computer:
The following files could not be removed or self-register:
\taske8\ttchart.dll
\taske8\ttwbutil.dll
Reason
On remote TASKE web servers, IIS appears to have these dynamic link library (DLL) files locked, resulting in the error message.
Solution
In reality, these files are already unlocked and removed. The TASKE wizard stopped the World Wide Web Publishing service at the beginning of the uninstall. This is the IIS service that was locking the files.
Click OK in the error dialog box to complete the uninstall of the TASKE web services. The TASKE wizard restarts the World Wide Web Publishing service before closing.
| Related articles: | Article 10065: Upgrading Remote TASKE Web Servers (8.5.2155.x to 8.5.2210.x only) |