Article 10090: License is not Released after Signing Out of TASKE Web Applications

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Upgrade Release 2
TASKE Reporter
      version 8.5
TASKE Essential
      version 1.0
Applications: All web applications
Telephone systems: All
Print

Summary

Use this article to change Microsoft® Internet Information Services (IIS) security settings when TASKE web applications are not releasing user licenses after users sign out.

Issue

The site should have one or more licenses available, but the TASKE web application is preventing users from signing in with the following error:

Error Signing In

There is a problem connecting to the server. Please contact your system administrator.

Specifically: the number of licenses has been exceeded, hence your log in request was denied.

Reason

The Application Protection security setting in IIS for the TASKE web application is set to Medium (Pooled) instead of the required setting of High (Isolated). This setting prevents the release of user licenses after users sign out of the web application using the Sign Out link.

Note: regardless of the IIS settings, the Web Server will automatically release user licenses after a defined period of time passes without a request from the user. This timeout value is set in the IIS configuration and the default is 20 minutes.

Solution

Changing the Application Protection security setting in IIS to High (Isolated) will stop IIS from holding licenses after users sign out of TASKE web applications.

From the Windows Control Panel, open the Administrative Tools folder and select Internet Information Services to open the Internet Information Services window. Locate the directory for the TASKE web application in the directory tree. The location is:

  • Internet Information Services\<Computer Name> (local computer)\Web Sites\Default Web Site

The directory for the TASKE web application will appear as one of the following:

  • mytaske - for TASKE Contact

  • taske - for TASKE Reporter and TASKE Essential

Right-click on this directory and select Properties. Check the entry in the Application Name field on the Virtual Directory tab. If the name is Default Application, click Create to automatically change the application name to that of the TASKE web application (mytaske or taske). Change the Application Protection setting to High (Isolated). Apply the changes and return to the Internet Information Services window. Select Default Web Site from the directory tree and restart the service to implement the changes.

Related articles:

Article 10106: Real-Time Applets do not Update after Log In and the License is not Released after Sign Out (Application Name is not Set in IIS)
  Article 10055: Releasing User Licenses by Signing Out of TASKE Web Applications
  Article 10071: Setting Internet Explorer to Open New Browser Windows for Shortcuts