Article 10077: Installing TASKE Contact Service Packs
| Products: | TASKE Contact version 8.5, Upgrade Release 2 (8.5.3065.2) |
| Applications: | All |
| Telephone systems: | All |
PrintNote: TASKE Service Packs are no longer available. If your Total Care subscription is current, you may contact TASKE to upgrade your system to a current release.
Summary
TASKE Technology Inc. releases service packs on occasion that deal with specific issues or provide additional functionality to TASKE Contact. This article explains how to install a TASKE Contact service pack.
The following information is included in this article:
Types of TASKE Contact Service Packs
There are two types of TASKE Contact service packs:
Server updates - a server update includes all TASKE Contact server and client changes. These updates are installed on the TASKE server computer. After completing the update, the TASKE Upgrade Server prompts the affected client applications to perform the update when the applications launch on the client computers.
Add-on server updates - an add-on server update includes changes to servers for other TASKE applications, such as the WallSign Server, Announcer Server, and Web Server. These updates are installed on the computer where the add-on server application resides. This may be the TASKE server computer or a separate computer that is accessible to the TASKE server computer through the network.
Service Pack File Names
TASKE Contact service packs are packaged as .zip files and include a nine-digit version number (represented by ######### in the table below). The available service pack files are:
| File Name | Application | Telephone System |
| conadx#########.zip | TASKE Contact | Iwatsu ADIX® APS |
| conaxx#########.zip | TASKE Contact | Inter-Tel Axxess® |
| conctx#########.zip | TASKE Contact | Toshiba® Strata CIX100, CIX200, and CIX670 |
| condef#########.zip | TASKE Contact | Avaya™ Communication Manager |
| conm2r#########.zip | TASKE Contact | Mitel Networks™ SX-200® |
| conmgx#########.zip | TASKE Contact | Avaya MERLIN MAGIX® |
| conmip#########.zip | TASKE Contact | Mitel NetworksACD/SMDR Connected Telephone Systems:
|
| conmti#########.zip | TASKE Contact | Mitel NetworksMiTAI Connected Telephone Systems:
|
| sgnsrv#########.zip | TASKE WallSign Server | All |
| voxsrv#########.zip | TASKE Announcer Server | Iwatsu ADIX APS Avaya Communication Manager Avaya MERLIN MAGIX Mitel Networks 3300 ICP Mitel Networks SX-2000 Mitel Networks SX-200 |
| websrv#########.zip | TASKE Web Server | All |
Locating Version Information for Currently Installed Applications
The major and minor build numbers of the TASKE Contact installation and the service pack must match to apply the service pack. Applying a service pack to the incorrect version of TASKE Contact may cause problems with the operation of the software.
To determine if the versions match, compare the major and minor build numbers of the the currently installed application and the service pack file name. If the currently installed version of TASKE Contact is 8.5.3065.2, the first seven digits in the service pack file name must be 8053065. The digits 805 represent the major build number of 8.5 and the 3065 is equal to the minor build number.
To determine the version of a currently installed TASKE application:
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Windows desktop applications - select About <TASKE application name>... from the Help menu
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Web client applications - open the online help and click the Version Information link in the bottom, left corner of the Welcome page
Verify that the build number matches the number in the service pack file name. If the numbers match, the service pack is meant for the currently installed version of TASKE Contact.
Installing a TASKE Contact Server Service Pack
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Use the following link to access the download site for TASKE service packs:
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Open the appropriate folder for the telephone system.
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Download the service pack file to the TASKE server computer.
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Close all TASKE applications on the server computer, with the exception of TASKE Console.
Open TASKE Console on the TASKE server computer.
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Stop all TASKE servers through TASKE Console. When a server is stopped, its status icon in Console is red and the Status column displays the word Stopped. Ensure all servers are stopped before continuing.
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Extract all files from the downloaded .zip service pack file to the TASKE Contact folder on the TASKE server computer, typically \TASKE8.
Note: make sure the setting to mimic the folder names on the computer is enabled. For instance, in WinZip® this is the Use folder names check box. This setting automatically places the files in the .zip file into the appropriate folders on the computer.
- Restart all necessary TASKE servers and services.
Installing a TASKE Contact Add-On Server Service Pack
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Use the following link to access the download site for TASKE service packs:
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Open the appropriate folder for the TASKE add-on server type (Sign_Server, Voice_Server, or Web_Server).
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Download the service pack file to the TASKE add-on server computer (this may be the TASKE server computer or a separate computer that is accessible to the TASKE server computer through the network).
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Close all TASKE applications on the add-on server computer, with the exception of TASKE Console.
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Open TASKE Console on the TASKE add-on server computer.
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Stop all TASKE servers through TASKE Console. When a server is stopped, its status icon in Console is red and the Status column displays the word Stopped. Ensure all servers are stopped before continuing.
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Extract all files from the downloaded .zip service pack file to the TASKE installation folder on the TASKE add-on server computer, typically \TASKE8.
Note: make sure the setting to mimic the folder names on the computer is enabled. For instance, in WinZip® this is the Use folder names check box. This setting automatically places the files in the .zip file into the appropriate folders on the computer.
- Restart all necessary TASKE servers.