Article 10070: Preventing the Installation of Old Service Packs on Client Computers

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, build 2207 and earlier
Applications: Client Upgrades
Telephone systems: All
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Summary

The TASKE Upgrade Server is offering TASKE Contact client computers upgrades that are older than the currently installed version. Performing these upgrades overwrites the current version of some files with older versions.

Issue

Following an upgrade, TASKE Contact client applications crash or do not operate properly.

Reason

The TASKE Upgrade Server is unable to detect when a service pack is older than the version already installed. This prompts the Upgrade Server to offer all existing service packs on the TASKE server computer to client computers for upgrade.

Installing an upgrade that is older than the currently installed version overwrites some files with older versions. The presence of these older files either prevents TASKE Contact applications from operating or cause the applications to operate improperly.

Solution

The best solution is to delete all service packs from the TASKE server computer prior to upgrading any client computers. However, if one or more client computer are already affected by older files, uninstalling and reinstalling TASKE Contact on these computers is necessary.

Deleting Service Packs from the TASKE Server Computer

Use the following instructions to delete all service packs from the TASKE server computer.

  1. Browse to \\TASKE8\ServicePacks on the TASKE server computers.

  2. Delete all files beginning with the letters sp.

Uninstalling and Reinstalling TASKE Contact on Client Computers

Use the following instructions to uninstall and reinstall TASKE Contact on client computers that are affected by older files.

  1. At the client computer, use the Add/Remove Programs wizard in the Windows® Control Panel to uninstall TASKE Contact.

  2. Browse to the Setups folder on the TASKE server computer.

  3. Launch the appropriate client setup wizard for the client computer.

  4. Follow the instructions in the wizard to complete the installation. For full installation instructions, refer to the TASKE Contact installation reference on the TASKE Contact CD.