Article 10067: Checking Database Settings after Upgrading to TASKE Contact Version 8.5

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, Build 2203 or earlier
Applications: Administrator
Telephone systems: All
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Summary

Upgrading from the TASKE ACD ToolBox Version 8.1 to TASKE Contact Version 8.5 may inadvertently alter some database settings. This article explains the changes that may occur and how to manually return these settings to the original state in TASKE Administrator.

Note: if you are required to log into TASKE applications after upgrading to TASKE Contact Version 8.5, refer to article 10068: Cannot Access TASKE Applications after Upgrading to TASKE Contact Version 8.5.

Issue

TASKE Reports is crediting calls differently after upgrading to TASKE Contact Version 8.5.

Reason

The reporting options in the TASKE database changed during the upgrade installation of TASKE Contact Version 8.5. This issue is rectified in TASKE Contact Version 8.5, Build 2204 and later.

Solution

Reporting options are set in TASKE Administrator. Use the following steps to manually return the reporting options to the pre-upgrade state.

  1. Open TASKE Administrator from the TASKE server computer or any computer with the TASKE supervisor applications installed.

  2. In Database mode, select the Report Options page.

  3. Change the options on each tab as required. For information on the reporting options, press F1 from the Administrator application and refer to the TASKE Contact online help.