Article 10059: Increasing the Search Time in Visualizer when Searches are Timing Out

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5
Applications: Visualizer
Telephone systems: Inter-Tel Axxess®with System OAI Level 2 enabled
Avaya MERLIN MAGIX®
Avaya MultiVantage™
Iwatsu ADIX® APS
Mitel Networks™MiTAI Connected Telephone Systems
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Issue

The following message displays before Visualizer is able to produce the search results:

The search process is taking longer than expected. Select Options from the Tools menu to increase the Call Visualizer search time.

Reason

There are several reasons why Visualizer may not complete a search before the allotted search time expires. These reasons are:

  1. The summary file for one or more of the selected dates needs to be generated. Subsequent queries for these dates will be faster because the summary files already exist

  2. The search parameters include multiple dates, increasing the amount of data to search and summary files to create

  3. The search is very specific (searching for a specific resource or telephone number)

  4. The call volume for the site is high, making summary file generation lengthy

  5. Visualizer is set to return a large number of results

  6. Any combination of the above

Solution

Several solutions are available for overcoming searches that time-out. These include:

Increase the Search Time-Out Value (Windows1 Desktop Version Only)

By default, Visualizer is set to time-out a search after 60 seconds. This value can be increased to a maximum of 3600 seconds, or one hour, through the Options dialog box.

Wait a Few Minutes and Try the Search Again

When a search time-out occurs, the application is no longer attempting to retrieve the data, but the summary file generation has already begun at the Information Server and will continue until all requested summary files are generated. Visualizer search results are provided by these files. Waiting a few minutes and trying the search again may prove to be successful because the required summary files are now available2.

Decrease the Number of Search Results to Return

The options for both Visualizer Windows and web desktop applications allow users to determine the number of records to return in a search. The default number of records to return is 500 and the range is 1 to 1000.

Enable the Daily Summary Auto-Update Tool in Information Server

This tool automatically generates summary files of the day's data at user-defined intervals. Visualizer search results are provided by these files. Having summary files already generated when Visualizer requests data significantly decreases the search time because the summary files are not being generated on demand2.

Revise the Filter Parameters

If the search continues to time-out, try revising the filter parameters. The filter may include too many days or be too complicated to return the requested information before a time-out occurs.

  1. Windows refers to Microsoft® Windows operating systems.

  2. Changes to resources in TASKE Administrator may prompt the regeneration of summary files.