Article 10046: Unknown PBX Type

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8
Applications: Setup
Telephone systems: All
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Issue

You receive an "Unknown PBX Type" error during the server install process of TASKE Contact.

Reason

Even though you have uninstalled a previous version of TASKE software, InstallShield leaves behind some settings.

Solution

You must edit the registry to completely remove the previous installation of TASKE software.

To remove old registry settings, click the Start menu, click Run and type regedit. Click OK.

Open HKEY_LOCAL_MACHINE, Software, Microsoft, Windows, Current Version, Uninstall.

Of the alphanumerically labeled folders, select and delete the following if they exist:

{57A4D67B-1E16-4DDA-B928-13E8DB4EE34A}
 TASKE Supervisor Desktop
{D482658B-6CA8-4AF8-ACD2-9DF362A6AC6A} TASKE ACD Toolbox
{77B4988B-14F5-4D1C-ACDB-0D0274A1A7F6} TASKE Agent Desktop
{73E27F94-148D-491D-A625-023E3468AF4B} TASKE Voice Toolbox Administrator
{21D03811-0D7F-4CC1-8073-C4DBDF04EEA3} TASKE WallSign Administrator