Article 10036: Unable to Log In To Chat

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8
Applications: Chat
ACD Monitor
Agent Desktop
Telephone systems: All
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Issue

User receives an unable to log in to chat error.

Reason

This will occur when two people are logged into the local area network with the same user name and both are trying to run Chat, either from ACD Monitor or Agent Desktop. This occurs when you have multiple people using a guest account or are sharing log in names.

This may also occur if the same user is logged into two computers on the local area network and is attempting to run either ACD Monitor or Agent Desktop on both computers.

Finally, if the user has both ACD Monitor and Agent Desktop installed on the same computer and they open both applications, this error will occur.

Solution

The Chat session will remain valid for the first application that was opened. Exiting or selecting Logoff from the Chat menu of the first application that was opened will allow you to log in to chat using the second application.