Article 10175: Recreating IIS IUSR_<machine name> and IWAM_<machine name> Accounts
| Products: | TASKE Contact version 8.5, 8.7 & 8.8 |
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TASKE Reporter version 8.5 & 8.8 |
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| TASKE Essential version 1.0 |
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| Telephone systems: | All |
PrintSummary
This article outlines the correct procedure for recreating IIS IUSR_<machine name> and IWAM_<machine name> accounts which may have been deleted or renamed.
Issue
After following the steps listed in Article 10124: TASKE Web Client Applications Display a Services are Not Running Error when IIS is Installed after Applying Windows XP SP2 or Windows Server 2003 SP1 the TASKE web application is still providing a Services are not running error. The error reads as follows:
<TASKE web application name> Services Are Not Running
The <TASKE web application name> Services are not running or cannot be located. Please consult with your system administrator and then use the link below.
<Link to TASKE web application sign in page>
Reason
Someone may have deleted or renamed the default IIS accounts named IUSR_<machine name> and IWAM_<machine name> (where <machine name> is the local computer name) which are required in order for the TASKE web applications to function correctly.
Solution
You can force IIS to rebuild the original IUSR_<machine name> and IWAM_<machine name> accounts by following these steps:
- From the Computer Management Console tree, open the Users folder.
- Right click on all of the listed IUSR_ and IWAM_ accounts and choose delete.
- Click on the Start button, choose Run... , type IISRESET and click OK.
- When IIS has successfully restarted, select Refresh from the Action menu of the Computer Management Console window to verify that IUSR_<machine name> and IWAM_<machine name> accounts have successfully been rebuilt.
If you have renamed the computer since IIS was initially installed, you may notice that these accounts are named IUSR_<old machine name> and IWAM_<old machine name>. Do not rename these accounts to reflect the current computer name as it will result in the TASKE web application displaying a Services are not running error once again.
It is now recommended that you follow the steps listed in Article 10124: TASKE Web Client Applications Display a Services are Not Running Error when IIS is Installed after Applying Windows XP SP2 or Windows Server 2003 SP1.