Article 10122: TASKE Web Applications Display a Services Are Not Running Error after Installing Windows XP SP2 or Windows Server 2003 SP1

TASKE Technology Knowledge Base
Products: TASKE Contact
      version 8.5, 8.7 & 8.8
Applications: Web client applications
Telephone systems: All
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Summary

Microsoft® Windows XP Service Pack 2 introduces new security features that block ports required by TASKE web applications. Refer to Article 10120: Understanding how Windows XP SP2 and Windows Server 2003 SP1 Affect TASKE Products for instruction on adding the required ports to the Firewall Exceptions list.

Issue

The TASKE web application is providing a Services are not running error. The error reads as follows:

<TASKE web application name> Services Are Not Running
The <TASKE web application name> Services are not running or cannot be located. Please consult with your system administrator and then use the link below.

<Link to TASKE web application sign in page>

Solution

Refer to Article 10120: Understanding how Windows XP SP2 and Windows Server 2003 Affect TASKE Products for instruction on adding the required ports to the Firewall Exceptions list.

 

Related articles: Article 10120: Understanding how Windows XP SP2 and Windows Server 2003 Affect TASKE Products
  Article 10121: TASKE Web Applications Produce a Page Display Error after Installing Windows XP SP2 or Windows Server 2003 SP1
  Article 10123: TASKE Web Applications Display a Page Cannot Be Displayed Error after Installing Windows XP SP2 or Windows Server 2003 SP1
  Article 10124: TASKE Web Client Applications Display a Services are Not Running Error when IIS is Installed after Windows XP SP2 or Windows Server 2003 SP1
  Article 10161: TASKE Web Application Sign In Page is Blank when Internet Explorer Enhanced Security Configuration is Enabled