TASKE Visualizer Version 8.9

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TASKE Visualizer Brochure (650 KB)

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• Avaya Communication Manager

PERFORM COMPLEX CALL RECORD SEARCHES WITH EASE

TASKE Visualizer is the ultimate cradle-to-grave call reporting tool. Its in-depth search and filtering capabilities allow managers to quickly identify problem calls. Drill-down into the call details and reveal the events of a specific call, such as the amount of time a caller was on hold or the number of times a caller was transferred. This information allows managers to review call handling techniques and improve the customer experience.

Visualizer lets you quickly search through thousands of call records for those that match given criteria. Create filters that match call records with dates; times; call types and activity; call information, such as telephone numbers and account codes; and resource participation, such as agents, extensions, queues and trunks.

Key Features

• Perform complex searches
  • filter based on dates, times, call type, telephone numbers, account codes, resources such as agents, extensions, queues and trunks
• Analyze time lines of calls
  • visually see each state of every call, including inbound, outbound and extension to extension
• Detect fraud and abuse of phone systems
  • report on chargeable calls
• Improve customer service
  • review hold times and traffic frequency, respond to customer complaints, teach call handling techniques

For more information, please fill out the Request for Information form.