TASKE Reporter
Reports
Comprehensive contact center and business reporting.
Use the reporting feature in
TASKE Reporter to create reports for queue,
agent, extension, and trunk activity. Report on intervals
as small as 15-minutes
in daily, weekly or monthly periods.
Queue reports provide detailed information to several areas
of a business. Supervisors and managers use queue
reports to
easily track key measures such as service levels and abandoned calls; while
marketing departments track calls based on geographic origin to
better
target
customers.
Agent
and agent group reports
provide agent performance comparisons that make it
easy to identify high performers
or those who may require additional training. Detailed
extension
and trunk reporting eliminates the need for a business to purchase
a separate call logging solution. This further reduces the cost of ownership
for a small business and
increases the return on investment for
TASKE Reporter.
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