TASKE Contact
Visualizer
TASKE
Visualizer is the ultimate cradle-to-grave call reporting
tool.
Its in-depth search and filtering capabilities allow managers
to quickly identify problem calls. Drill-down into the call details
and reveal
the events of a specific call, such as the amount of time a caller was on hold
or the
number
of times a caller was transferred. This information allows managers to review
call handling techniques and improve the customer experience.
Visualizer lets you
quickly search through thousands of call records for those
that match given criteria. Create filters that match call records
with dates, times, call types and activity, call information,
such
as telephone numbers and account codes, and resource participation,
such as agents, extensions, queues and trunks.
Key Features
- Perform complex searches
- Understand call flows
- Detect fraud and abuse of phone systems
- Improve customer service
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Visualizer Brochure
