TASKE Contact

Real-Time

RESPOND IMMEDIATELY TO CHANGING CALL VOLUMES AND RESOURCE AVAILABILITY

TASKE Contact Brochure (1.3 MB)

With a real-time view of all queue-based inbound, outbound and internal calls, the Real-Time area of TASKE Contact lets managers track a variety of important contact center indicators, including agents available, longest call waiting, calls answered and average talk time. Manage by exception by viewing color-coded alarms that alert the user when thresholds are exceeded.

View a web sample

View the TASKE Contact Interactive Demo to see in action all the features of this product.

TASKE Contact provides enhanced capabilities to manage your contact center from any computer with web access. It is designed to deliver additional functionality enabled through the use of browser-based technologies.

• Monitor your contact center from any computer in the world with Internet access
• Configure your own portal by choosing the information you want displayed
• Ensure security during web access with a protective "Sign In" feature
• Simplify management by accessing information from a single browser session
• Be computer operating system independent and have a client supported on most Java-enabled browsers

Case Study: Homer Electric - Powered by TASKE

Case Study: TASKE Helps Boston Reed College Become a Customer Service Graduate