TASKE Contact Add-On

TASKE Desktop

EXCEED EVEN YOUR EXPECTATIONS

Desktop Brochure (525 KB) Agent-Assist Brochure (595 KB)

TASKE Desktop is an application that allows agents and supervisors to view real-time and historical data from their personal computers. This information helps employees stay cognizant of performance levels, make educated decisions on when to take breaks, and remain aware of how many calls are waiting in the queue. It also includes a built-in chat feature and allows each user to customize the application to have it work best for them.

View the TASKE Contact Interactive Demo to see in action all the features of this product.

This application will let you exceed even your expectations, with it you can:

• Provide employees with access to real-time information

  This information helps employees to:

  • Evaluate performance levels
  • Make educated decisions on when to take breaks
  • Remain aware of how many calls are in the queue
  • Fix problems before they start by seeing what needs to be done and doing it
• Empower agents to make decisions

  With TASKE Desktop they can:

  • Decide which changes could be made to improve efficiency by monitoring the real-time and historical information
  • Utilize TASKE Chat to request a coworkers assistance with a customer phone call
  • Gauge productivity relative to others regardless of whether they are in the office or working from home
• Customize the application

  Each user can:

  • Tailor the application to show only the most critical statistics
  • Use alarms to alert themselves of when a threshold is exceeded

Desktop Advanced edition

Purchase the Advanced version for the following features:

• Assign actions to call events to save time - e.g., Have the CRM database open whenever a customer calls
• Program notifications to appear when particular events take place - e.g., Be notified when an agent logs-in
• A dockable Dashboard view that allows you to keep your most critical statistics front and center

Add Agent-Assist to your Advanced version to receive further benefits:

• agents select from a pre-determined list of codes to classify their calls
• supervisors can report on compliance and frequency to make better process decisions