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Contact
Center Call Management Software:
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TASKE Contact Brochure (1.4 MB) |
Available on:
- Avaya Communication Manager
- Cisco Unified Communications Manager
- Iwatsu ADIX and Enterprise-CS
- Toshiba Strata Series and Media Application Server
TASKE CONTACT IS THE CORNERSTONE OF THE POWERFUL TASKE SUITE OF INTEGRATED CALL MANAGEMENT SOFTWARE FOR CONTACT CENTERS
Build your contact center on a solid foundation with TASKE Contact software, a flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact to help manage their agents, set and meet service levels, and provide vital management information on call activity.
Still not sure TASKE Contact is for you? Then review 10 Contact Center Problems for real examples of how this software can help you and your call center perform at optimum levels.
Download our white paper "Thank you for holding" to discover the advantage TASKE Contact can bring to your business.
TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. Among other enhancements, this version offers a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. TASKE Contact is a robust call center management software application that is easy to use and its advanced forecasting applications help contact centers continually improve their call service levels.
These key features mean contact center managers using TASKE Contact can:
- Real-Time
Respond immediately to changing call volumes and resource availability - Review
See what has happened so far today - Replay
Improve fiscal management; Identify and target inefficiencies - Reports
Enhance customer service and maintain service level targets - Visualizer
Perform complex call record searches with ease
And More...
Purchase add-on modules to further enhance your suite of applications.
- DisplayCentral
Real-time information delivered direct to your front line. A dynamic plasma wallboard solution. - Desktop
Keep employees informed of contact center conditions when wall mounted reader boards might not be a practical answer - Enterprise
Keep managers informed about multiple contact center conditions with only one connection - Workforce
Management
Help managers schedule numerous employees more efficiently and effectively
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View the TASKE Contact Interactive Demo to see in action all the features of this product. |
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If anyone needs a real-time monitoring and reporting tool that gives them availability to information quickly and easily, they should really consider using TASKE. |  |
| - Jennifer Fidler,
National Call Center Manager MSC Industrial Supply Company |
For more information, please fill out the Request for Information form.