TASKE Essential
Visualizer
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PERFORM COMPLEX CALL RECORD SEARCHES
WITH EASE
Which employees are making unauthorized
calls? Are customers being transferred, put on hold too often, or for too
long? The in-depth search and filtering capabilities of TASKE Essential provide
the
answers to these questions. Using user-selected filter criteria, the
Visualizer feature drills down through the day's calls to reveal the
events of a specific call, such as the amount of time on hold or the number
of times a
caller was transferred. This information allows managers to review call handling
techniques and improve the customer experience.
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