TASKE Contact Add-On
TASKE Workforce Management
TASKE Contact offers integrations to leading workforce management (WFM) software vendors for the purpose of providing historical and real-time event data to their applications. Historical call detail information is used by the WFM application to generate call volume forecasts, and from those, determine the agent loading requirements and associated schedules.
By adding a TASKE Workforce Management integration to TASKE Contact, you can:
- Make projections of future staffing requirements
- View and predict call volumes
- Be aware of precise call-handling times
- Forecast the call volume and number of agents required
It will also:
- Reduce staffing costs by making sure the right amount of people are at any given shift
- Decrease turnover and improve morale by better projecting personnel
requirements
- Improve customer satisfaction by decreasing average customer
hold time
- Increase revenue from previously lost sales by reducing abandoned
calls
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