TASKE Contact

Replay

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IMPROVE FISCAL MANAGEMENT; IDENTIFY AND TARGET INEFFICIENCIES

Replay plays back historical agent or queue activity with up-to-the-second accuracy, and in the same format as the real-time and review areas, so you don't have to reacquaint yourself with a different screen presentation to interpret the data.

Replay's trigger feature makes it easy to pinpoint the source of inefficiencies in contact center performance by automatically halting playback at pre-selected thresholds. For example, the data being replayed can be set to stop at the first abandoned call of the day to verify queue volume and agent actions at that time.

View a web sample

View the TASKE Contact Interactive Demo to see in action all the features of this product.

Case Study: Homer Electric - Powered by TASKE

Case Study: TASKE Helps Boston Reed College Become a Customer Service Graduate