TASKE Product Comparison
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Product
Comparison Sheet
| Real-time capabilities | TASKE Contact | TASKE Reporter | TASKE Essential |
| Configurable portal for monitoring agents, agent groups, queues and queue groups |  |
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| Real-time display of agent state information | |
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| Real-time display of agent summary statistics | |
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| Real-time display of queue status and key performance indicators | |
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| Real-time display of trunk status | |
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| Real-time display of calls waiting in queue | |
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| Replay historical call event activity | |
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| Configurable webSign displays selected agent and queue status information | |
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| Definable threshold alarms on agent and queue status | |
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| Real-time integration with major workforce management | |
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| Configurable portal for monitoring employee extensions and departmental extension groups | |
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| Real-time display of employee extension status | |
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| Real-time display of extension summary statistics | |
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| Reporting | TASKE Contact | TASKE Reporter | TASKE Essential |
| Extension call detail reporting for all extensions | |
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| Reporting on all extensions and trunks | |
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| Export reports to multiple popular applications | |
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| Cradle-to-grave search tool with visual call display | |
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| Reporting on internal/intercom calls | |
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| Send reports to email recipients | |
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| Abandoned caller reports | |
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| Schedule reports to print, email, or export automatically | |
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| Reporting on all agents and queues | |
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| ODBC interface to summary data files | |
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| Forecast agent and trunk requirements based on historical traffic activity | |
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| Administration | TASKE Contact | TASKE Reporter | TASKE Essential |
| Automatic database population using telephone system database configuration | |
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| Resource level security controls access to data | |
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| Integrated file maintenance functions | |
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| Source file data retention | |
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| High-performance database architecture | |
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| General | TASKE Contact | TASKE Reporter | TASKE Essential |
| Uses bi-directional CTI link to telephone system | |
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| Browser-based application | |
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| Platform independent client applications. Supports Microsoft Windows, Mac, UNIX, LINUX, thin client environments | |
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| Integrated multi-session chat with broadcast capability | |