TASKE Contact Center Software Product Comparison

TASKE offers four different contact center and non-contact center software products. TASKE Contact is our flagship contact center product and offers the most features. If your business does not include a call center, or has a small call center, one of our other products may be right for you.

Download: Product Comparison Sheet

Real-time capabilities	TASKE Contact	TASKE Reporter	TASKE Essential	TASKE Visualizer
Configurable portal for monitoring agents, agent groups, queues and queue groups
Real-time display of agent state information
Real-time display of agent summary statistics
Real-time display of queue status and key performance indicators
Real-time display of trunk status
Real-time display of calls waiting in queue
Replay historical call event activity
Configurable webSign displays selected agent and queue status information
Definable threshold alarms on agent and queue status
Real-time integration with workforce management solutions
Configurable portal for monitoring employee extensions and departmental extension groups
Real-time display of employee extension status
Real-time display of extension summary statistics
Large screen display of key metrics and other data
Desktop real-time data and chat
Reporting	TASKE Contact	TASKE Reporter	TASKE Essential	TASKE Visualizer
Extension call detail reporting for all extensions
Reporting on all extensions and trunks
Export reports to multiple popular applications
Cradle-to-grave search tool with visual call display
Reporting on internal extension-to-extension calls
Send reports to email recipients
Abandoned caller reports
Schedule reports to print, email, or export automatically
Reporting on all agents and queues
ODBC interface to summary data files
Forecast agent and trunk requirements based on historical traffic activity
Administration	TASKE Contact	TASKE Reporter	TASKE Essential	TASKE Visualizer
Automatic database population using telephone system database configuration
Resource level security controls access to data
Integrated file maintenance functions
Source file data retention
High-performance database architecture
General	TASKE Contact	TASKE Reporter	TASKE Essential	TASKE Visualizer
Uses bi-directional CTI link to telephone system
Browser-based application
Platform independent client applications. Supports Microsoft Windows, Mac, UNIX, LINUX, thin client environments
Integrated multi-session chat with broadcast capability