Case Studies

The flexibility of the TASKE reporting system combined with Strata CIX670 meant that the reporting could be extended to every area of the business.

American Chartered Bank decided to team up with TASKE and Avaya to improve the way it does business. Managers were able to accurately measure the service levels, route calls to the right person, work remotely, create reports faster, streamline customer service, communicate better with other offices and monitor their agents in real-time.
To read the full customer brief (PDF) on the Avaya web site click here

Since implementing TASKE, Guardian Alarm has lowered its overall costs and improved its customer service.

"With the insight the TASKE data provides into our business operations and agent productivity, the new system has paid for itself many times. It has helped identify new areas where we can realize efficiencies."

This exceptional service is facilitated by TASKE Technology software in Dean Health Plan's Customer Service department.

Upon implementing TASKE, DocuSource was able to create an entirely new department, the customer interaction centre, and quickly improve their customer service for both pre and post sales.

All-Connect uses the exceptional reporting and monitoring features of TASKE software to continually improve its contact center's performance.

Eschelon offers a wide range of telecommunications and Internet services. To ensure reliable operations they employ advanced call management tools from TASKE.

With the help of TASKE software, the department runs smoothly and efficiently.

Owned by its customer members, the electric transmission and distribution co-operative responds quickly to Alaskan power outages with the help of TASKE on a Mitel SX-2000^® platform.

Health Design Plus has a strong customer service function, and uses an Iwatsu ADIX^® and TASKE Contact in their contact center to service both plan members and health care providers.

FIRSTFED employs stringent customer service rules for its contact center. With TASKE Reports, FIRSTFED verifies its customers are receiving the superior customer service they deserve.