Do you know what your employees are doing right now?
We can help.
Your contact center is an important part of your business. In many cases, customers’ impressions of your business are formed solely based on their interaction with your agents. As a total solution provider, TASKE is committed to providing contact center and other business managers with the information they need to enable them to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration.
TASKE offers economical real-time ACD activity monitoring and historical call reporting for the contact center. The web portal uses Java to provide second-by-second real-time updates. TASKE's advanced cradle-to-grave call search tool, Visualizer, provides the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.
Not all products or features described are available for all telephone systems. For more information, please fill out the Request for Information form.