Technical Product
Training
TASKE consultants offer online and on-site product training for customers with a current Total Care subscription - if you are ready to reserve a training spot, please visit the Book
a Training Session page. If
you have questions or would like a quote, please call 1.877.778.2753 or fill out the Services Quote Request.
People purchase TASKE's training sessions to:
- use each version of the software to its full potential
- further their understanding of a particular product
- take advantage of the qualified technician's expertise
Our training sessions will cover all items listed under each heading, answer your questions and provide additional information about what the product can do for your business. For more details about a particular topic, click its link.
TASKE Contact Training
- Web Interface
TASKE Contact is ACD-based reporting software geared for use in call centers. This training will provide instruction on how to:
- use real-time statistics
- customize the application to have the look and feel of your company
- setup various triggers that can cause the replay to stop at designated events
- review historical events
- interpret call information
- create reports and templates
- export, e-mail, and print reports
- drill down on call information with Visualizer
- filter call records
- modify, save and print existing searches
- put information in a graphical view
- see what has been happening in the call center today
- maximize what TASKE Contact can offer
- Administrator
The Administrator application is used to allow a user to track resources, customize
how the software will operate, and set reporting options. This training will provide:
- an overview of the Administrator database
- instruction on how to create groups for reporting
- an understanding of the association of Agent to Agent Group to Queue and how this affects real-time and historical reporting
- direction on how to add, delete and edit account codes, and DNIS numbers
- guidance on how to edit the spectrum settings and information about how these settings affect the answer, abandon and interflow reports
- a summary of reporting options
- assistance with setting up user accounts and restricting user privileges
- information on how to view and clear maintenance logs
- tips on how to backup data
- advice on how to set collector raised alarms for data timeout
- a review and explanation of resource access control
- Desktop
Desktop is an application that allows agents and supervisors to view real-time and historical data from their personal computers. This training will cover how to:
- tailor the application so that each user has only the data he/she needs
- set alarms to alert when a threshold is exceeded
- use the real-time and historical information effectively
- assign actions to call events
- gauge performance levels
- program the software so that it works best for you
- DisplayCentral
DisplayCentral integrates your real-time
statistics with data from a wide range of business applications and displays
it on a
large
screen display, such as a plasma screen. In this training the experts will demonstrate how to:
- create a layout
- add real-time statistics
- show an external web page
- display an RSS news feed
- use a ticker or sequencer to display statistics
- adjust the properties of elements in your layout
- preview and run the layout on your display
TASKE Visualizer Training
- Web Interface
TASKE Visualizer is a cradle-to-grave call search tool. This training will provide instruction on how to:
- review historical events
- interpret call information
- export and print search results
- drill down on call information
- filter call records
- modify, save, export and print searches
- see what has been happening in the call center today
- customize the application to have the look and feel of your company
- maximize what TASKE Visualizer can offer
- Administrator
The Administrator application is used to allow a user to track resources, customize
how the software will operate, and set reporting options. This training will provide:
- an overview of the Administrator database
- instruction on how to create groups for searching
- assistance with setting up user accounts and restricting user privileges
- an explanation of resource access control
- an understanding of user resource access control and how this affects the display of call details
- direction on how to add, delete and edit resources
- information on how to view and clear maintenance logs
- tips on how to backup data
- advice on how to set collector raised alarms for data timeout
- Desktop
Desktop is an application that allows agents and supervisors to view real-time and historical data from their personal computers. This training will cover how to:
- tailor the application so that each user has only the data he/she needs
- set alarms to alert when a threshold is exceeded
- use the real-time and historical information effectively
- assign actions to call events
- gauge performance levels
- program the software so that it works best for you
- DisplayCentral
DisplayCentral integrates your real-time
statistics with data from a wide range of business applications and displays
it on a
large
screen display, such as a LCD TV. In this training the experts will demonstrate how to:
- create a layout
- add real-time statistics
- show an external web page
- display an RSS news feed
- use a ticker or sequencer to display statistics
- adjust the properties of elements in your layout
- preview and run the layout on your display
TASKE Essential Training
- Web Interface
TASKE Essential is extension-based reporting software designed for general business use. This training will provide instruction on how to:
- view inbound, outbound and internal call information in real-time
- direct phone calls to available staff by looking at their state
- track the effectiveness of marketing campaigns by seeing where people are calling from
- reduce personal calls
- identify calls on hold or calls unanswered
- create reports on telephone extension activity
- see a timeline of phone activity with Visualizer
- Administrator
The Administrator application is used for to allow a user to track resources, customize
how the software will operate, and set reporting options. This training will provide:
- an overview of the Administrator database
- instruction on how to create groups for reporting
- an understanding of the association of Extensions to Departments and how this affects real-time and historical reporting
- direction on how to add, delete and edit account codes, and DNIS numbers
- guidance on how to edit the spectrum settings and information about how these settings affect the answer, abandon and interflow reports
- a summary of reporting options
- assistance with setting up user accounts and restricting user privileges
- information on how to view and clear maintenance logs
- tips on how to backup data
- advice on how to set collector raised alarms for data timeout
- a review and explanation of resource access control
TASKE Reporter Training
- Web Interface
TASKE Reporter is an ACD-based call reporting software application designed for call centers with fewer than fifty agents. This training will demonstrate how to:
- create a detailed report
- view a timeline of call events
- perform an extensive search
- e-mail and export reports
- access historical information
- review how calls were handled
- make a trunk, agent, extension and queue report
- use a template
- Administrator
The Administrator application is used to allow a user to track resources, customize
how the software will operate, and set reporting options. This training will provide:
- an overview of the Administrator database
- instruction on how to create groups for reporting
- an understanding of the association of Agent to Agent Group to Queue and how this affects real-time and historical reporting
- direction on how to add, delete and edit account codes, and DNIS numbers
- guidance on how to edit the spectrum settings and information about how these settings affect the answer, abandon and interflow reports
- a summary of reporting options
- assistance with setting up user accounts and restricting user privileges
- information on how to view and clear maintenance logs
- tips on how to backup data
- advice on how to set collector raised alarms for data timeout
- a review and explanation of resource access control
Avaya & Cisco Training
- An Introduction to Custom Reporting
During a remote session for up to four hours, a TASKE consultant will show you how to hook up to TASKE's data and build your own reports in Microsoft® Excel and/or Access*. Training will include:
- Installation and configuration of ODBC driver
- Discussion of how TASKE and ODBC tables correlate
- Show examples created in Excel and/or Access
- Discussion of limitations, workarounds and which tables are most useful to join
- Discussion of your particular needs and how to achieve the results you require
* A working knowledge of Microsoft Excel and Access is required for this training session
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